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COVID-19 Update - Monday April 20th, 12:00pm

Posted on Mar 18, 2020

Operations will continue as normal for the week of April 20th. Resupply shipments and new PAP devices continue to be shipped by a small group of staff members from our Sandwich HQ.

Respiratory Therapists continue to work remotely and interface with patients, assisting them as they orient to therapy. Call centers are fully functional as staff remains work-from-home.

Updated Communication to our professional partners (3/20/20, 10:00am).

If you are trying to schedule a shipment or telephonic appointment with us, please email us at info@capemedical.net.

The American Academy of Sleep Medicine (AASM) has released guidance: Coronavirus FAQs: CPAP tips for sleep apnea patients.

MA today (3/23/20) announced closure of nonessential business, Cape Medical Supply is deemed an essential business and there are no changes to our operations as a result of this declaration.

For more information on our remote setup program during COVID-19, please CLICK HERE.

Beginning Monday March 16th, 2020, Cape Medical Supply closed facilities to outside visitors and implemented widespread work from home (WFH) solutions for our clinicians and team members.

All appointments have been cancelled and we have implemented shipping and telehealth solutions to service patient needs. Support and resources for PAP patients have been posted and will be continuously updated.

There have been no confirmed or suspected cases among staff, we have simply modified our operating plans as a result of the seriousness of the COVID-19 pandemic.

For all needs, as we continue to adjust our call center, please email us at info@capemedical.net.

Our technology solutions have us well positioned to continue service to our patients and partners, uninterrupted. Our WFH initiative has our team working with their phones and all call queues are currently functioning as normal. Having said that, to control demand we recommend emailing us for as many inquiries as possible, info@capemedical.net.

We anticipate no disruption to shipping your PAP supplies and have plans activated to ensure newly diagnosed patients receive their products in a timely fashion.

As we are adjusting the work environment for our team, we are encouraging patients to utilize our industry leading technology platform for the most comprehensive service experience possible. Our patient app is the best way to order from us and communicate with us. To enroll in that app please email us info@capemedical.net, including your full name, date of birth and preferred email if it’s different than the one you are sending from.

Our organization has real concern for the health of our team members and patients, we do not take these closures lightly nor do we underestimate the hardship it may cause for some. We are working very hard, in concert with recommendations from The Executive Office of Health and Human Services in MA, who has provided the following guidance to healthcare providers.

“Identify ways to limit direct person-to-person contact by leveraging technology, where appropriate."

Service will continue, care will be delivered and we will adapt together to ensure you get the supplies and sleep you need during these challenging times.

Thank you for your continued confidence in our solutions. Please be safe.

Cape Medical Supply
Innovating Patient Care