Compassionate, efficient service

Compassionate, efficient service

Compassionate, efficient service

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Compassionate, efficient service

Compassionate, efficient service

Compassionate, efficient service

Compassionate, efficient service

Compassionate, efficient service

Compassionate, efficient service

Compassionate, efficient service

Compassionate, efficient service

Compassionate, efficient service

Compassionate, efficient service

How much will this cost me?
Your out of pocket expense for your PAP therapy will vary by your insurance company, insurance plan and the amount of any deductible you may have remaining. Nerd Wallet has a nice primer on health insurance expenses for your review. We bill your insurance company the allowed amount for the equipment we are providing, however we cannot always tell the specifics about your insurance plan or deductible when we are billing; for the most accurate information we suggest calling your insurance plan to discuss CPAP therapy with them and learn more about your out of pocket expenses.
Depending on your insurance company, plan and deductible amount, you may be responsible for 100% of the allowed charges, or 0%, for that reason we highly encourage you to contact your insurance plan for information on your coverage.
Have you had a PAP machine in the past? Has your insurance plan changed recently? Please email us ASAP (and be sure to include your name and date of birth so we can properly locate your records).

Device Rental and “Compliance” 101
Health insurance companies rent the PAP device and purchase the supplies. The devices track your utilization to allow us to review your adherence to therapy and report to the insurance company, as required by their policies. There are variations, but generally speaking you are required to use your device for 4 hours per night at least 70% of the nights for the insurance company to continue paying for the device; if you do not meet compliance your insurance will discontinue payment, at which point you can either return the device or pay for it out of pocket. Insurance companies rent the device, for between 4 and 13 months, after which point you own the device. There will likely be charges (co-payments, deductible charges) every month while the machine is being rented. After it is owned the only charges will be for replenishing supplies through our MyResupply solution. Supplies should be regularly replaced and our solution will ensure you maintain the cleanest and most high functioning supplies possible, with minimal out of pocket expense, for the duration of your therapy - which may well be life long.
Our compliance team and digital solutions are here to help you achieve compliance and all of the wonderful health benefits that come from using your PAP device. We encourage all patients to download the machine manufacturer’s smartphone apps and engage closely with their performance and care.
 

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 We have received an order from your physician for sleep therapy, a Positive Airway Pressure (PAP) device and supplies. You have been diagnosed with Obstructive Sleep Apnea (OSA) or a similar condition - treatment of these conditions is an essential part of achieving your best health possible. Successful PAP therapy can change your life!

Who is Cape Medical Supply?
Cape Medical Supply is a locally operated sleep therapy provider. We have several convenient locations to service you.
It’s important to know that you are on your way to feeling better and to better overall health; the health benefits of PAP therapy are numerous.
If you have any questions as the process unfolds, the best thing to do is to email us, and please be sure to include your name and date of birth so we can properly locate your records.

What is the process from here?
Right now we are qualifying your order to ensure it meets your insurance company’s criteria for processing. Once we have what we need to proceed (generally a sleep study, Rx and some additional chart notes from your physician) we will submit for a prior authorization, which is required from most insurance companies for PAP therapy. When your insurance company processes the authorization we will contact you for scheduling at one of our convenient locations.
This process typically takes 1-3 weeks, depending on your insurance plan. If you have any questions along the way, please email us, and please be sure to include your name and date of birth so we can properly locate your records.

Insurance, Out-of-Pocket Expenses, and Your PAP Therapy
In many situations your health insurance plan will be involved in your PAP therapy, please click here to learn more about that and your potential out of pocket expenses

Other
Have you had a PAP machine in the past?
Has your insurance plan changed recently?
Do you have any travel upcoming that might disrupt your compliance or setup?
Please email us ASAP (and be sure to include your name and date of birth so we can properly locate your records).

Our online store sells many products not covered by insurance that are excellent compliments to your PAP therapy; travel devices and cleaning devices are the most popular and are available conveniently at competitive prices.

We have a patient app to assist with communication and reordering; email us today to receive your registration code and links for downloading from the Android or iOS stores.
 

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Cape Medical Supply is the Southcoast Region's Solution for Better Sleep!

We've been servicing the Southcoast region for a long time, but our recent acquisition of Enos Home Medical's sleep therapy business has us expanding across the region and we couldn't be more excited!

Cape Medical Supply is a specialized provider of sleep therapy solutions. We don't do any testing or diagnosis, we are focused on the treatment of Obstructive Sleep Apnea (OSA) by providing Positive Airway Pressure (PAP) solutions like CPAP and Bi-PAP. Our team of state licensed respiratory therapists and support staff have your successful sleep in mind and decades of experience in the treatment of sleep apnea with PAP devices.

We have convenient locations across the region to serve you, and a suite of technology solutions, including a patient app, to make ordering and communicating with us as simple as possible, whenever and wherever you are. If your smartphone is on, we are open!

Patients typically come to Cape Medical when they are newly diagnosed to receive a CPAP device and their CPAP supplies. But, increasingly, patients who were setup elsehwere are coming to Cape Medical for an upgrade of their sleep therapy resupply solution; there is a better way to order your CPAP supplies and Cape Medical Supply has the answer - contact us today to get the process started!

We are passionate about the effective treament of sleep apnea and building solutions for patients - get in touch with us today to learn more!

Come to Cape Medical, Take Action Now:

Newly diagnosed and looking to come onto service with us? Contact us today!

Already on service elsewhere, looking for an upgrade - switch to our resupply solution today!

Looking to learn more about sleep apnea? The National Sleep Foundation has a great overview here.

Thank you - we look forward to servicing you!

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On July 31st, 2019, Cape Medical Supply completed the acquisition of the sleep therapy related assets of Enos Home Medical, of New Bedford, MA. The team at Cape Medical Supply looks forward to providing excellent service to the patients of Enos Home Medical and to introducing them to the suite of tools and services available to them now that they are part of the Cape Medical Supply family.

Cape Medical Supply has convenient locations across the region to serve you; 

Click here to learn more!

"We are dedicated to building the leading sleep therapy program in New England," comments Cape Medical Supply CEO Gary Sheehan, "and we are excited to welcome Enos' patients aboard our service platform. We are confident you will find our tools and team wonderful to work with and we thank the team at Enos for their partnership through the years. They remain a wonderful service provider and we wish them all the best in the future as they continue to re-shape their business. Welcome aboard and if I can assist in any way please feel free to reach out to me - gsheehan@capemedical.net."

RESOURCES:

PAP Resupply Ordering Details

PAP resupply contact center - for ordering supplies: 844-461-8720

Email us now

MyResupply

AutoPay

Sign up for patient app (Android or Apple

Install the app now using links above, then email us for an invite and registration code; or just email us and we will send invite with links!

Patient Letter

Press Release

Blog Post

Media Coverage


 

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Compassionate, efficient service

Cape Medical Supply is pleased to offer high quality orthopedic products in a range of settings for our patients and partners.  These products are offered through integrated partnerships with diverse healthcare systems and allow for application of the product directly at the point of care.  Alternatively patients and their physicians can rely on a smooth process for working directly with Cape Medical Supply to fill their orthopedic equipment needs.

The combination of high quality physician grade products, skilled and competent staff members, and a comprehensive payer network afford Cape Medical Supply the opportunity to be the provider of choice when it comes to your orthopedic equipment needs.

Injuries and rehabilitation from the basic to the complex can benefit from the application of high quality orthopedic products and Cape Medical Supply is ready to meet your needs when it comes to you or your patient's orthopedic bracing requirements.

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Medicare's "Competitive Bidding" program has been suspended and Cape Medical Supply has begun providing services to Medicare beneficiaries in areas where patients were previously limited to a small number of providers. What does that mean for sleep therapy patients across the entire state of RI as well as portions of MA and NH? It means you are free to partner with New England's leading sleep therapy company to assist with your sleep therapy needs.

We carry all the leading products from the leading sleep therapy manufacturers in the United States; Resmed, Phillips Respironics, Fisher Paykel and many more. You can also shop in our online store for items not covered by your insurance, like the SoClean cleaning device, which continues to receive rave reviews from sleep therapy patients across the United States. 

In addition to Medicare we work with all major commercial and state payers in the region and have insurance reimbursement experts ready to answer your questions today.

To the thousands of patients we were forced to say goodbye to when the "Competitive Bidding" program changed over in 2016, we are here and ready to welcome you home! And to the thousands of other patients across New England looking for the best sleep therapy partner possible, we look forward to servicing your sleep therapy needs and demonstrating how efficient the ordering and re-ordering process for your CPAP supplies can be - we even offer a patient app for your smartphone now, so you can reorder from the palm of your hand, when you're ready, day or night!

Start the process now by clicking the button above, or just send us an email and we will be in touch for next steps. We look forward to servicing you!

Handouts for Healthcare Professionals

Medicare Announcement

Help Your Patients Switch to Better Sleep

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We have teamed up with Health Sqyre to launch our online store!   The online store is a value added service that provides patients serviced by Cape Medical Supply a secure, convenient, and easy online shopping experience to order CPAP supplies not covered by health insurance plans.

You will be able to easily purchase travel CPAP/APAP machines, batteries, cleaning supplies, and comfort products with only a few clicks.   We have all of the top-selling CPAP products including the SoClean 2 CPAP Cleaner, the Z2 Travel CPAP Machine, RemZzz's Mask Liners, Unscented CPAP Cleaning Wipes, Gecko Nasal Pads, and much more!

It’s simple…shop now for your favorite CPAP supplies and get them delivered right to your door!

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Compassionate, efficient service

Cape Medical Supply is contracted with many healthcare facilities to provide physician grade products to patients directly at the point of care. These products are top of the line and designed to aid in a patient’s safe recovery and rehabilitation. We are contracted with all major insurers and consistently work to provide the maximum coverage possible for patients who receive these products.

Reimbursement rates for these products and services are set by health insurance companies, who we are contracted with and we bill them at their contracted rate.

Many patients have high deductible plans, making them effectively responsible for the entire cost of the product. Our face sheet, which should be provided with all products and is attached to the page patient’s sign, makes the following clear;

1. You may receive this product  from another source
2. “You are ultimately responsible for any balances, up to the full amount, due for the products you receive”

The back of this page clearly lists an estimate of the amount that will be billed for each product dispensed through this program.

The page that the patients sign has this further disclosure;
Patient Responsibilities
I agree to receive the above equipment and billing services from Cape Medical Supply (CMS).  I have read and fully understand my rights and responsibilities as a customer of CMS.  I hereby give permission for my insurance company to pay CMS directly.  I further agree to pay any balance due, including those resulting from insurance deductibles, partial insurance payments, or denial of claims for any reason.  I understand that my insurance allows this item once every five years and that I will be responsible for full payment if my insurance has paid for a same or similar item in the past five years.   I understand and agree that all balances due for this equipment are solely my responsibility.  Billing of my insurance company is a service provided by CMS, but in no way relieves me of my financial obligations to pay for services rendered.  I consent to the review of my patient information, including medical records, by any federal, state or accrediting body or agency as required.  I also consent to CMS obtaining and sharing with my insurance company any and all medical records that pertain to the proper billing of this equipment.”

Cape Medical Supply is providing the highest quality products, available to be applied and benefitted from 24x7x365. Our products and services are an essential element of a functioning emergency department, urgent care facility or related care setting; without them it would be impossible to safely discharge patients and patients would be further inconvenienced by searching in their community to find a product allowing for their recovery.

Please contact us if you would like a representative to discuss settling your bill with you or any QuickPay discounts we may be able to offer you.

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Compassionate, efficient service

Cape Medical Supply is partnered with South Shore Medical for a more seamless positive airway pressure (PAP) experience. You should have received this handout at your consult, it describes more of the process.

Cape Medical Supply is the leading sleep therapy provider in New England, providing services to thousands of patients across MA, RI, NH and ME, and conveniently based right here in MA! We believe in an innovative approach to patient care and leverage leading digital tools to provide you with an amazing patient experience and excellent patient outcomes.

This partnership allows patients to be setup on-site at South Shore Medical's offices - 143 Longwater Drive, Norwell, MA - where they can also consult with their physician.

The initial process does take some time, as we must receive a prior authorization (PA) from your insurance company to ensure as complete coverage as possible for your device and supplies. We are contracted with all major insurance companies in the region.

While PAP devices and supplies are covered by insurance companies, that does not mean there may not be out-of-pocket expenses associated with your device. We believe no patient should be surprised by any element of their sleep therapy; to assist with that we have created the following Financial Disclosure Form to address some frequently asked or misunderstood elements of the sleep therapy experience.

We look forward to working with you to treat your sleep apnea. A partnership with Cape Medical Supply means you are on your way to better sleep and we are excited to help you get there! For more information please feel free to email us today!

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Compassionate, efficient service

This page is used to collect updates, additions and modifications to our Decisions Support System library, Vinyl.

Please select from the list below to submit a form to management for updating;

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If you want to switch to better sleep, switch your homecare provider to Cape Medical Supply. With our industry-leading resupply programs including our online portal MyResupply, you will never be without key supplies for your sleep therapy or respiratory needs. By investing in our people and innovative technology, our resupply orders are filled quickly, accurately and with the best customer service in healthcare.

Our sleep therapy program is one of the best in New England, with specialized support at every stage from setup to initial compliance to billing and ongoing customer services. We only stock and supply the highest quality equipment available, and our people and our customer services is even better. We are committed to Innovating Patient Care and providing you with the best services possible.

How to Switch to Cape Medical Supply

In order to switch to Cape Medical Supply, we must be approved or in-network with your insurance provider. You can check with them by giving them a call or researching us on their website. For a list of insurances we are approved by or in-network with, click here.

If we are approved or in-network, you will need to email or fax over your machine and supply information along with your original sleep study, Rx and physician chart notes. We will also need your demographic information and insurance policy information. You will need to inform your physician of your desire to switch to Cape Medical Supply to ensure they have consent to provide us what we might need directly from them. The exact process varies from insurance to insurance but generally you will need to complete the following steps:

  1. Send us the required clinical, demographic and equipment information
  2. Wait for authorization from your insurance provider
  3. Setup an appointment with one of our clinical professionals (please bring your machine and all related supplies)
  4. That’s it – you are now a part of the leading sleep therapy program in New England!

**Your specific health plan may require additional steps or approvals.

Questions about Switching to Cape Medical Supply

If you have questions about switching to Cape Medical Supply please email us at info@capemedical.net or call 800-339-3322, Option 2

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Cape Medical Supply is an approved provider on most health plans provided by:

  • Aetna
  • BCBSMA
  • BCBS ANTHEM
  • BMC HealthNet Plan
  • CareCentrix
  • Cigna
  • Fallon Health
  • Harvard Pilgrim Health Care
  • MaineCare
  • Martin's Point
  • Massachusetts Medicaid (MassHealth)
  • Medicare
  • Neighborhood Health Plan
  • Neighborhood Health Plan of RI
  • New Hampshire Medicaid
  • Tricare
  • Tufts
  • Tufts Medicare
  • UnitedHealthcare
  • UniCare State Indemity

If you don't see your insurance provider here, please call (800) 339-3322, Option 2, to verify whether we can service your plan.

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Your Patients Set Up With Our Industry Leading Visual Learning Program

Whether your patients are set up at home, at one of our offices or our on-demand SleepExpress locations, every patient is set up by a licensed respiratory technician utilizing our industry-leading Visual Learning Program. Designed over the course of 6 months in 2015 and rigorously tested by our patients and respiratory technicians, the Visual Learning Program is a carefully designed, standardized training regimen ensuring that all patients receive the same high-quality training from an expert technician. The Visual Learning Program utilizes colorful, vivid visual aids to help patients visualize how to set up and use their sleep therapy equipment and is paired with hands-on experiences with PAP machines and careful attention and instruction from their technician. Every patient is set up on auto-titrating machines with wireless tracking capabilities.


Additionally, each patient is sent home with an easy to follow packet of information about their sleep therapy, including a quick reference and troubleshooting guide for maintenance and common home repairs of their sleep therapy equipment. Patients are encouraged to utilize the guide to help them learn how to use their equipment and to accelerate their meeting compliance guidelines.

 

Expert Patient Support For Life

When something does go wrong with a patient or the data indicates that they are having difficulty utilizing their machines, our Compliance Support Team is here to help. The Compliance Support Team is a specialized team within our respiratory department dedicated to ensuring that our sleep therapy patients are using their therapy properly and getting the most out of it. Every patient is called by a member of the Compliance Support Team 72 hours after being set up on sleep therapy. When wireless tracking alerts the Compliance Support Team to patients who may be having issues with their sleep therapy, a member of the team reaches out by phone to help the patient. Patients can dial in to our Compliance Support Team directly, making it easier than ever before for them to get the help they need. If patients need to see a technician in person, they can make an appointment to visit any of our three full-service Sleep Therapy Centers or four on-demand SleepExpress locations for in-person service.

 

Easy Resupply and Bill Payment

Ensuring that patients have a constant supply of new, functioning supplies for their sleep therapy machines is one of the most important parts of successful sleep therapy. Our innovative and industry leading MyResupply program allows our patients to register their email address to reorder their supplies online quickly and accurately. Patients have countless options for bill payment, including traditional paper bills, pay by phone and our online Bill Pay and AutoPay options. With the AutoPay options, we can automatically collect payments on a regular monthly schedule so your patients never have to worry about forgetting a bill again.

To find out more about our Sleep Therapy Program, Contact your Sales Representative

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Frequently Asked Questions about our services from healthcare professionals.

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These are some of our frequently asked questions related to Insurance. 

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Frequently asked questions about our Sleep Therapy and CPAP services. 

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From our blog
On CPAP and Have Medicare? Now is the time to Switch to Cape Medical

We are here to tell the thousands of patients across MA, RI, NH and ME who are looking for the best choice for their sleep therapy needs that they are once again free to choose Cape Medical Supply! And to the thousands of patients who had to leave Cape Medical back in 2016? We are here to welcome you home!

Read More

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