Compassionate, efficient service

Frequently asked questions about our Sleep Therapy and CPAP services. 

Compassionate, efficient service

Frequently asked questions about Cape Medical Supply and the services that we provide.

Compassionate, efficient service

On July 1st of 2016 Medicare is implementing the next round of its "Competitive Bidding" Program. They are also applying "Competitive Bidding" rates to non-competitive bidding areas and rural areas. These collective actions will cause further erosion of quality, access issues in certain markets and general difficulty for patients and healthcare professionals who rely on durable medical equipment companies, like Cape Medical Supply, for products and services. Our goal with this page is to provide as much education as possible on the program and explain how you can go about locating a provider for your products and services.

Cape Medical Supply has a partnership in place to service Medicare CPAP Patients, please continue to fax all referrals to us at 508-888-6087.

Cape Medical Supply was not awarded any contracts for Medicare's Round Two Recompete, as such we will not be able to provide services to Medicare patients within the Medicare Competitive Bidding Areas, for products covered by the program, from 7/1/2016 - 12/31/2018. This does not include CPAP and products related to sleep therapy, we have a partnership in place to continue to service these patients within these markets. We have elected to grandfather all existing active rental patients and have notified them. CLICK HERE for more information on Medicare's "Grandfathering" process.

CLICK HERE to utilize Medicare's Zip Code lookup tool. You must enter the zip code of the address the patient receives their Medicare statements at; this is considered their home address and will dictate their treatment under the "Competitive Bidding" program.

Cape Medical Supply has announced a discontinuation of respiratory services to Nantucket Island as a result of the Centers for Medicare and Medicaid's application of competitive bid rates in rural markets.

Cape Medical Supply's leadership has worked, for over a decade, to inform and educate Federal legislators about the DMEPOS program and dangers of Medicare's "Competitive Bidding" program. We encourage our patients and partners to get involved also; the Federal Government has the authority to fix the problems being caused by this program, to date they have not. Here are some resources;

AAHomecare Competitive Bidding Action Center
Contact Your Elected Officials
Comments of Concerned Auction Experts
Round 1 Market Failure
Medicare Spending Chart

Information from Medicare on the products and services included in the program can be found HERE. If you are familiar with HCPC Codes, a full list of included HCPC Codes can be found HERE.

The affected markets in this region are as follows; HERE is a full list of all national markets covered by this program.

Providence, RI
Bristol County, MA
Boston, MA
Worcester, MA
Springfield, MA
Rockingham and Strafford Counties, NH

Information from the American Association for Homecare on CBA's, rural and non-rural markets is as follows;

New England Urban and Rural Price Reductions

Rhode Island
New Hampshire  

Information From Medicare

File a Complaint
Medicare's Competitive Bidding Program
Where and How do I Get Supplies?
Find a Supplier
Medicare DME Coverage
Medicare PR on Single Payment Amounts
Medicare PR on Contracts Awarded

Compassionate, efficient service

***For the safety of our team members Cape Medical Supply is closed today, Monday February 8th, 2016. You can email us at or call our on call service at (800) 339-3322. For public safety reasons, only urgent needs will be addressed during the winter storm event.***

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Register Today for our easy to use AutoPay Feature!

1. Create an account in our online payment portal. If you already have an account follow remaining steps.

2. Log-in and select the "User Profile" button on top tab. Select "Edit" under patient accounts.

3. Select "Electronic Delivery" and add new payment account by selecting "Add New Payment Method"

4. Be sure to click "Save" when completed updating all required fields.

That's it - you will now have secure, automated payment capabilities; save time, save trees, and save postage!

Select "Create Your Profile" button to get started!

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Get Started with AutoPay 

1.      Sign on to and click on the 'Billpay' link in the top right corner

2.      Click on the 'make payment' image

3.      Click on 'create your profile' and quickly fill out the needed information.

4.      Once complete click on 'user profile' and you can easily add banking information, sign up for AutoPAY and even sign on for eDelivery of invoices.

Cape Medical AutoPay Automatic

Never worry about missing a bill again. AutoPay will automatically have you pay your bill when it comes due - no more remembering to send checks or use the credit card. If your medical needs change, your billing profile changes along with it.

Cape Medical AutoPay Secure

Rest assured that we will never share your payment information with anyone, and that our payment partners utilize state of the art encryption and security measures to ensure your information stays safe and confidential.

Cape Medical AutoPay is Smooth

AutoPay works like paying an automatic toll. You use your equipment and we worry about the billing. You will always receive a notification before we process an automatic payment. Set your profile up once and we'll take care of making sure you get the equipment you need without any billing headaches. If you have any problems, our award winning Customer Service team is ready to assist you.

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MyResupply Launch Announcement 

MyResupply Login Page

The MyResupply Patient Portal is now LIVE!! Email us today to learn more about registering and enrolling in the program

Use our convenient form to switch to Cape Medical Supply and take advantage of the MyResupply Portal!

Questions? Email us at

Register for My Resupply

Register just once

Register with your email address and you're one click away from easy and convenient reordering of your sleep therapy supplies. To begin your registration, please call us at 800-339-3322 to ensure your email address is on file.

Track Information on My Resupply

Reorder what you need, when you needed it

Track your supply usage and reorder when it's necessary. You wont get stuck with more than you need - we work with your insurance company to make sure you get what's prescribed for you.

One-click ordering

Reorder your sleep therapy supplies online at your convenience.


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