Compassionate, efficient service

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Compassionate, efficient service

If you want to switch to better sleep, switch your homecare provider to Cape Medical Supply. With our industry-leading resupply programs including our online portal MyResupply, you will never be without key supplies for your sleep therapy or respiratory needs. By investing in our people and innovative technology, our resupply orders are filled quickly, accurately and with the best customer service in healthcare.

Our sleep therapy program is one of the best in New England, with specialized support at every stage from setup to initial compliance to billing and ongoing customer services. We only stock and supply the highest quality equipment available, and our people and our customer services is even better. We are committed to Innovating Patient Care and providing you with the best services possible.

How to Switch to Cape Medical Supply

In order to switch to Cape Medical Supply, we must be approved or in-network with your insurance provider. You can check with them by giving them a call or researching us on their website. For a list of insurances we are approved by or in-network with, click here.

If we are approved or in-network, you will need to email or fax over your machine and supply information along with your original sleep study, Rx and physician chart notes. We will also need your demographic information and insurance policy information. You will need to inform your physician of your desire to switch to Cape Medical Supply to ensure they have consent to provide us what we might need directly from them. The exact process varies from insurance to insurance but generally you will need to complete the following steps:

  1. Send us the required clinical, demographic and equipment information
  2. Wait for authorization from your insurance provider
  3. Setup an appointment with one of our clinical professionals (please bring your machine and all related supplies)
  4. That’s it – you are now a part of the leading sleep therapy program in New England!

**Your specific health plan may require additional steps or approvals.

Questions about Switching to Cape Medical Supply

If you have questions about switching to Cape Medical Supply please email us at or call 800-339-3322, Option 2

Compassionate, efficient service

Cape Medical Supply is an approved provider on most health plans provided by:

  • Aetna
  • BMC HealthNet Plan
  • CareCentrix
  • Cigna
  • Fallon Health
  • Harvard Pilgrim Health Care
  • MaineCare
  • Martin's Point
  • Massachusetts Medicaid (MassHealth)
  • Medicare
  • Neighborhood Health Plan
  • Neighborhood Health Plan of RI
  • New Hampshire Medicaid
  • Tricare
  • Tufts
  • Tufts Medicare
  • UnitedHealthcare
  • UniCare State Indemity

If you don't see your insurance provider here, please call (800) 339-3322, Option 2, to verify whether we can service your plan.

Compassionate, efficient service

Your Patients Set Up With Our Industry Leading Visual Learning Program

Whether your patients are set up at home, at one of our offices or our on-demand SleepExpress locations, every patient is set up by a licensed respiratory technician utilizing our industry-leading Visual Learning Program. Designed over the course of 6 months in 2015 and rigorously tested by our patients and respiratory technicians, the Visual Learning Program is a carefully designed, standardized training regimen ensuring that all patients receive the same high-quality training from an expert technician. The Visual Learning Program utilizes colorful, vivid visual aids to help patients visualize how to set up and use their sleep therapy equipment and is paired with hands-on experiences with PAP machines and careful attention and instruction from their technician. Every patient is set up on auto-titrating machines with wireless tracking capabilities.

Additionally, each patient is sent home with an easy to follow packet of information about their sleep therapy, including a quick reference and troubleshooting guide for maintenance and common home repairs of their sleep therapy equipment. Patients are encouraged to utilize the guide to help them learn how to use their equipment and to accelerate their meeting compliance guidelines.


Expert Patient Support For Life

When something does go wrong with a patient or the data indicates that they are having difficulty utilizing their machines, our Compliance Support Team is here to help. The Compliance Support Team is a specialized team within our respiratory department dedicated to ensuring that our sleep therapy patients are using their therapy properly and getting the most out of it. Every patient is called by a member of the Compliance Support Team 72 hours after being set up on sleep therapy. When wireless tracking alerts the Compliance Support Team to patients who may be having issues with their sleep therapy, a member of the team reaches out by phone to help the patient. Patients can dial in to our Compliance Support Team directly, making it easier than ever before for them to get the help they need. If patients need to see a technician in person, they can make an appointment to visit any of our three full-service Sleep Therapy Centers or four on-demand SleepExpress locations for in-person service.


Easy Resupply and Bill Payment

Ensuring that patients have a constant supply of new, functioning supplies for their sleep therapy machines is one of the most important parts of successful sleep therapy. Our innovative and industry leading MyResupply program allows our patients to register their email address to reorder their supplies online quickly and accurately. Patients have countless options for bill payment, including traditional paper bills, pay by phone and our online Bill Pay and AutoPay options. With the AutoPay options, we can automatically collect payments on a regular monthly schedule so your patients never have to worry about forgetting a bill again.

To find out more about our Sleep Therapy Program, Contact your Sales Representative

Compassionate, efficient service

Frequently Asked Questions about our services from healthcare professionals.

Compassionate, efficient service

These are some of our frequently asked questions related to Insurance. 

Compassionate, efficient service

Frequently asked questions about our Sleep Therapy and CPAP services. 

Compassionate, efficient service

Frequently asked questions about Cape Medical Supply and the services that we provide.

Compassionate, efficient service

On July 1st of 2016 Medicare is implementing the next round of its "Competitive Bidding" Program. They are also applying "Competitive Bidding" rates to non-competitive bidding areas and rural areas. These collective actions will cause further erosion of quality, access issues in certain markets and general difficulty for patients and healthcare professionals who rely on durable medical equipment companies, like Cape Medical Supply, for products and services. Our goal with this page is to provide as much education as possible on the program and explain how you can go about locating a provider for your products and services.

Cape Medical Supply has a partnership in place to service Medicare CPAP Patients, please continue to fax all referrals to us at 508-888-6087.

Cape Medical Supply was not awarded any contracts for Medicare's Round Two Recompete, as such we will not be able to provide services to Medicare patients within the Medicare Competitive Bidding Areas, for products covered by the program, from 7/1/2016 - 12/31/2018. This does not include CPAP and products related to sleep therapy, we have a partnership in place to continue to service these patients within these markets. We have elected to grandfather all existing active rental patients and have notified them. CLICK HERE for more information on Medicare's "Grandfathering" process.

CLICK HERE to utilize Medicare's Zip Code lookup tool. You must enter the zip code of the address the patient receives their Medicare statements at; this is considered their home address and will dictate their treatment under the "Competitive Bidding" program.

Cape Medical Supply has announced a discontinuation of respiratory services to Nantucket Island as a result of the Centers for Medicare and Medicaid's application of competitive bid rates in rural markets.

Cape Medical Supply's leadership has worked, for over a decade, to inform and educate Federal legislators about the DMEPOS program and dangers of Medicare's "Competitive Bidding" program. We encourage our patients and partners to get involved also; the Federal Government has the authority to fix the problems being caused by this program, to date they have not. Here are some resources;

AAHomecare Competitive Bidding Action Center
Contact Your Elected Officials
Comments of Concerned Auction Experts
Round 1 Market Failure
Medicare Spending Chart

Information from Medicare on the products and services included in the program can be found HERE. If you are familiar with HCPC Codes, a full list of included HCPC Codes can be found HERE.

The affected markets in this region are as follows; HERE is a full list of all national markets covered by this program.

Providence, RI
Bristol County, MA
Boston, MA
Worcester, MA
Springfield, MA
Rockingham and Strafford Counties, NH

Information from the American Association for Homecare on CBA's, rural and non-rural markets is as follows;

New England Urban and Rural Price Reductions

Rhode Island
New Hampshire  

Information From Medicare

File a Complaint
Medicare's Competitive Bidding Program
Where and How do I Get Supplies?
Find a Supplier
Medicare DME Coverage
Medicare PR on Single Payment Amounts
Medicare PR on Contracts Awarded

Compassionate, efficient service

***For the safety of our team members Cape Medical Supply is closed today, Monday February 8th, 2016. You can email us at or call our on call service at (800) 339-3322. For public safety reasons, only urgent needs will be addressed during the winter storm event.***

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