Contact Us

Use the tabs below to find the best way to get an answer about your question from the experts at Cape Medical Supply.

• Billing

  General billing questions:
  855-524-9087
  
  Questions about prior authorizations:
  800-339-3322 x 3100

  To pay your bill online: Online Billing
  
  To sign up for or to use our AutoPay system: AutoPay
  
  For billing FAQs: Patient Billing FAQ
  
  If you have questions about your health insurance, please call your provider or read through the helpful posts in the FAQ section of our website or our blog.

• Customer Service

  General customer service questions:
  800-339-3322 x 1001
  
  General customer service email:
  info@capemedical.net
  
  
  
  

  For directions to any of our full-service or SleepExpress locations, please click here.
  
  For quick answers to common homecare questions, check out our FAQ page.
  
  Normal operating hours are Monday – Friday, 8:30 AM – 5:00 PM.
  
  For urgent after-hours service, call 800-339-3322 to reach our on-call service.
  
  If you are experiencing a medical emergency, dial 911.

• Sleep Therapy/CPAP

  General CPAP questions:
  800-339-3322 x 4200
  
  To schedule a CPAP appointment:
  800-339-3322 x 4400
  
  To reach the Compliance Support Team:
  800-339-3322 x 4100
  
  For resupply questions / MyResupply:
  800-339-3322 x 4300

  To reorder supplies online: MyResupply
  
  For sleep therapy FAQs: Click here
  
  For general sleep therapy information: Click here
  
  

• Healthcare Professionals

  Referrals:
  800-339-3322
  Select Option 1
  
  Check the status of an order or referral:
  800-339-3322
  Select Option 1
  
  Billing, Reimbursement, Payment inquiries:
  800-339-3322
  Select Option 3
  
  Fax referrals:
  508-888-6087 Sleep Therapy
  
  508-888-6831 All other referrals

  Find & download referral documents & information:
  Document Library
  
  To find out more about Cape Medical Supply,
  contact your Area Professional Relations Representative

• Switching to Us

  General inquiries:
  800-339-3322 x 6
  
  Email inquiries:
  info@capemedical.net

  To find out if you are eligible to switch to Cape Medical Supply, please call your insurance provider. For a list of insurance providers we work with and a checklist for what we need to set you up as a new patient, please click here.

  If you are a sleep therapy (CPAP or BiPAP) patient switching to Cape Medical Supply, please click here.